Ordering & Payment

How to place an order?

Placing an order with CameraNU.nl is done as follows:

1. Ordering the product

The stock information on our website is always correct and up to date. So, if it says an item is in stock, it will be in stock.

Click and order

When you click on the "Click and order" button, it will be reserved for you.

If you’re in any doubt: no problem, you haven’t committed to anything yet, you can always cancel your order free of charge at any time. Even when you completed the entire order! However, this is a good way of ensuring the product is still available if you want to pop into the shop or if you want to have the product sent out to you.

2. Shopping Cart

Once you add the product to the shopping cart, you can see your shopping cart is being filled. If you wish to complete your order, you can go to the shopping cart.
In the shopping cart you have the possibility of going back to the product (Continue shopping), or to finalize the order by pressing the "Complete order / Book"- button.

3. Account or no account

Once you choose to complete your order, you can log in using your login name and password, providing you are a regular customer. Having an account means you won’t have to fill in your name and address-details everytime you wish to place an order.

In case you don't have an account, you can, if wanted so, register right away. Registering takes only a minute of your time! Having an account is particularly handy if you are planning to place another order with us in the future or if you want to be kept informed regarding our latest offers via our periodical newsletter.

If you have a different delivery address, for example your work address, then this is where you can enter the details.

4. Delivery

You will now be asked to choose a delivery method.

5. Completion

You will now be taken to a screen which, if you have an account, will already have your address details filled in. If you don't have an account, this is where you need to fill in all the required personal and address details.

Don't forget to click on the general terms and conditions acceptance box! After that your order is ready for processing.

You will automatically receive an e-mail within 1 to 2 minutes with a confirmation of your order and your entered details.

Thank you for your order with CameraNU.nl!

Payment options

We feel secure shopping is of the utmost importance at CameraNU.nl. This is why we have protected our website with the best possible technology. Also, we have chosen to only work with secure payment methods.

To demonstrate how safe CameraNU.nl is as your partner for all your purchases:

Rated as the best photographic shop by Kieskeurig, with the most reviews.

Thousands of our customers have demonstrated their appreciation of CameraNU.nl at the KiesKeurig comparison site. CameraNU.nl is now receiving an average rating by its customers of 9.4! Of course we are very proud of this. Will you be our next satisfied customer?

Paying in our shop

When you visit our shop, which has a total surface area of 550 m², you can collect your order and pay in various ways.

Paying by cash

You collect your order from our shop and pay by cash at the till.

Paying by debit card

You collect your order from our shop and pay for this by debit card at the till. Please note: the limit of your bank card is often set to €2500.00. Contact your bank in case of any doubt.

Express. Paying by Creditcard

You collect your order from our shop and pay for this by Creditcard at the till. Please note: the pin machines in our shop are equipped with the very latest technology; therefore, you will always need to enter the pin code of your Creditcard.

We accept the following type of Creditcards: Visa, MasterCard and American Express.

We unfortunately have to pass on a 2% surcharge for Creditcard payments as a result of the charges we incur from Creditcard companies.

Prepayment

Paying via internet banking

You will instantly be sent a confirmation by e-mail. The e-mail is sent to the e-mail address you indicated when you placed you order via our website and opted for prepayment. Please note: if you haven’t received the e-mail within 5 minutes, please check your spam box first.

You transfer the total amount of the order, adding the order number, in the usual manner to the bank account of CameraNU.nl. Your order will be dispatched as soon as your payment is received and providing the ordered products are in stock. Usually, you will receive your order the following working day.

You can also opt to pay via iDeal, Creditcard or PayPal. The advantage of iDeal is that there are no extra costs involved and your order can be dispatched that same day (providing it’s in stock)!

Paying via iDeal, Sofort, GiroPay or Bancontact

You can choose this free option via our website during the ordering process. Once the order has been completed, you immediately will be taken to your own familiar and secure internet banking environment. Here you can pay directly for your order.

When the payment was successful, we receive a confirmation from your bank. After that, we will send you a payment notification e-mail with an overview of your placed order. Please not: if you haven't received the e-mail within 5 minutes, please check your spam box first.

Next, we will dispatch your order right away, providing the products are in stock and the payment had been completed before 23:59 or on saturdays before 16:30. In other words: immediate shipment if ordered and paid on workingdays for before 23:59 or on saturdays before 16:30! (only applies to the Netherlands)

Paying by creditcard

You can also pay online by creditcard (Visa, Mastercard or American Express). Choose the creditcard payment method during the ordering process on our website. You can pay in exactly the same way for your order as you would normally pay online by creditcard. Your order will be dispatched as soon as your payment has been received and checked and as soon as the order is in stock. Unfortunately we can't check your payment after 17:00. Orders payed afther this time, will be send the next working day. Orders payed with creditcard on Saturdays or Sundays are being shipped the following Monday.

We unfortunately have to pass on a 2% surcharge for creditcard payments as a result of the charges we incur from creditcard companies.

A confirmation e-mail will instantly be sent to the e-mail address indicated by you with an overview of the order you have just placed. Please note: if you haven’t received the email within 5 minutes, please check your spam box first.

Paying via PayPal

You can also use your PayPal account to pay for your order on our website. During the ordering process you will be given the option to select PayPal or one of the other options. This way, at the end of the ordering process, you will be directed to your PayPal account.

Your order will be dispatched as soon as your payment has been received and checked and as soon as the order is in stock. Unfortunately we can't check your payment after 17:00. Orders payed afther this time, will be send the next working day. Orders payed with this payment options on Saturdays or Sundays are being shipped the following Monday.

We unfortunately have to pass on a 2% surcharge for PayPal payments as a result of the charges we incur from PayPal.

A confirmation e-mail will instantly be send to the e-mail address indicated by you, together with an overview of the order you have just placed. Please note: if you haven’t received the email within 5 minutes, please check your spam box first.

Payment received

We will send out your order the same working day, as soon as we have received your payment and providing your order is in stock. If you have opted for having your order delivered by recorded delivery, then you will receive an e-mail that same evening with the dispatch confirmation and tracking number which you can use to follow your shipment online.

Order cancellation

CameraNU.nl always offers the option of cancelling your order, without incurring any charges. This also includes orders which have already been paid. Your order will automatically be cancelled if we haven’t received your payment within one week after placing the order.

Paying via our courier (cash on delivery)

You can opt to have your order delivered to your home or your workplace by our own CameraNU.nl courier.

You can pay our CameraNU.nl courier in various ways, after (if so required) checking the contents of your order. The available payment methods are as follows:

Paying by cash

Your order is delivered by our own courier and you will pay for your order by cash.

Paying by debit card

Your order is delivered by our own courier and you will pay for your order by debit card.
Please note: the limit of your bank card is often set to €2500.00. Contact your bank in case of any doubt.

Paying by Creditcard

Your order is delivered by our own courier and you will pay for your order by Creditcard.
Please note: The pin machine of our couriers is equipped with the very latest technology; therefore you always need to enter the pin code of your Creditcard!

The costs for having your order delivered by the CameraNU.nl courier are €20.00.

Different VAT rate

Some countries apply a different VAT rate. When ordering, our system looks at whether the delivery address is within the Netherlands. If not so, it will automatically check what VAT rate should be handled. If it is a different rate than our 21% or 9%, the price will instantly change.

The specific countries
Different VAT rates will be applied in the following countries:

Country Rate
Finland 24%
France 20%
Germany 19%
Sweden 25%

VAT returns

If you, as a private individual who normally resides outside the EU, purchase goods from CameraNU.nl and if you export these goods within 3 months of your purchase, then you can claim back the VAT via our company. However, a number of conditions are linked to this. First of all, you will need to buy the goods from our shop including VAT. It’s important for you to include your name and residence outside the EU on the invoice.

Moreover, you will need to organize an export stamp on the original invoice from the applicable customs office in the EU. For example the customs at Schiphol Airport, when you are leaving Europe. The next step is to send this, together with your bank/giro details, and a copy of your passport (which shows you normally reside outside of Europe) to CameraNU.nl, Het Spijk 8, 8321WT, Urk, The Netherlands

In summary

  1. You first buy the goods including VAT
  2. Invoice name/address must be outside the EU
  3. Copy of passport which shows the person resides outside the EU
  4. Passport is in the same name as the invoice
  5. Export within 3 months of purchase date
  6. Stamp and signature on the original invoice