It's very frustrating to receive a faulty product. In many cases it's possible to repair the faulty product. The duration of a repair depends on many factors. We generally expect a repair to take between 3 to 5 weeks, but depending on the damage it can take shorter or longer. While we work we keep you updated as much as possible about the status of the repair.
We will always notify you by e-mail as soon as there are updates about the product you sent in for repair. Usually, this is with a frequency of once per week, or as soon as the repairer has more information. When repairing has finished and the product is returned to us we will send it to you free of cost. You also have the option pick up your product at one of our stores.
Following is a summary of a number of points regarding possible repair costs: