As soon as your order is packaged you will receive an email with a shipping confirmation. This email contains a link with which you can track your order. The tracking information comes directly from the transporter. Please contact us if you have a question that you can't resolve with the transporter.

Package not received

You expected to receive your order today, but it hasn't arrived yet? We understand your frustration! Don't worry, the following options may provide more insight as to why:

Check the track&trace code of your package that you received in an email with the shipping confirmation. There you will find more information about possible delays of the delivery.

Check the delivery address in the order confirmation. Did you provide the correct address?

Check your mailbox.