Cooling down period allows you to exchange or return an item within fourteen days of receipt. You will need to return the product to us within 30 days. We understand you want to assess the products purchased from at home before deciding whether or not you want to keep them. This is why we will allow you to unpack and try out the products you have bought online via to the same extent as you would if you were to buy them in the shop. You must inform our department before returning a product to us.
Please click HERE if you would like to return a product.

The following items can’t be exchanged/returned:

  • Items whereby the seal of the supplied software has been broken.
  • Software of which the seal has been broken or the packaging has been opened, be it * installed or registered.
  • Items which can’t be exchanged for hygiene reasons, like ear plugs, headsets or headphones.
  • Items whereby the item itself or the accessories are damaged or incomplete.
  • Used consumables, like paper, ink, batteries, etc.
  • Products which are supplied with a special guarantee regulation from the factory itself.

Tip: make sure you extensively check/test your purchase during the first 30 days!

Right of withdrawal

  1. You can withdraw from an agreement to purchase a product during a reflection period of 30 days without having to provide a reason. Although you are not required, we would still appreciate you to let us know the reason for your return. This allows us to improve our service and help you better next time.
  2. The reflection period of 30 days starts at the moment your package has been delivered to your submitted delivery address.
  3. You cannot withdraw from services, such as repairs or sensor cleanings
  4. Withdrawing from an agreement is simple and fast. You may use our return form, or download the standard form for withdrawal
  5. You are only liable for depreciation of product value as a result of use that goes beyond the need to determine the nature, characteristics or functions of the product.