Returns

Cooling off period

If for some reason you're not satisfied about your purchase you have the option of returning the product within 30 days of receipt. You can also notify us within the 30 days of your intent to return the product. You notify us by filling out our return form. As soon as we have received the form we will send you a confirmation with instructions and a return label. After notifying us you have 14 days to send us the return product.

The following items can’t be exchanged/returned:

  • Items whereby the seal of the supplied software has been broken.
  • Software of which the seal has been broken or the packaging has been opened, be it * installed or registered.
  • Items which can’t be exchanged for hygiene reasons, like ear plugs, headsets or headphones.
  • Items whereby the item itself or the accessories are damaged or incomplete.
  • Used consumables, like paper, ink, batteries, etc.
  • Products which are supplied with a special guarantee regulation from the factory itself.

Tip: make sure you extensively check/test your purchase during the first 30 days!

Right of withdrawal

  1. You can withdraw from an agreement to purchase a product during a reflection period of 30 days without having to provide a reason. Although you are not required, we would still appreciate you to let us know the reason for your return. This allows us to improve our service and help you better next time.
  2. The reflection period of 30 days starts at the moment your package has been delivered to your submitted delivery address.
  3. You cannot withdraw from services, such as repairs or sensor cleanings
  4. Withdrawing from an agreement is simple and fast. You may use our return form, or download the standard form for withdrawal
  5. You are only liable for depreciation of product value as a result of use that goes beyond the need to determine the nature, characteristics or functions of the product.

Status of returns

We will notify you as soon as we have received your return. Usually your return is processed on the same day and you will receive a confirmation if everything is in order. We will contact you If your return does not meet our requirements.

Reimbursement

We reimburse the total purchase amount (including possible shipping costs) as soon as possible, but not later than 14 days after you submitted the return. We have the right to postpone reimbursement until we have received the products, or until you have provided proof of mailing the return. We reimburse the purchase amount with the same payment method that you chose to purchase your order.

Shipping costs

When you return a product you have to pay all shipping costs yourself. Shipping costs for delivering (new) orders to you are paid by us, provided the purchasing amount exceeds €50,-. If you paid shipping for your purchase the shipping costs will be included in the reimbursement for your return.

Return address

When you submit your return you will receive from us a label with which you can send your return stamped. If you wish to send your return to us without filling out the return form, you can use this address:

CameraNU.nl
Returns
Het Spijk 8
8321WT URK