Repairs

Warranty conditions

  1. All the items supplied by us come with a 2 year standard factory guarantee, unless indicated otherwise.
  2. If the item appears to be faulty during the first week following a purchase, then the item in question will be replaced free of charge, providing the item is in stock. (Tip: make sure you thoroughly check/test your purchase during that initial week).
  3. If the item appears to be faulty within the indicated guarantee term as a result of material and/or factory faults, then CameraNU.nl will either repair the item or replace it free of charge.
  4. Wrongful guarantee claims. If the product does not show any faults after it has been checked by the manufacturer, or if the fault has occurred as a result of a customer’s own negligence, then the investigative costs and delivery charges will be passed on to the customer.
  5. A repair or replacement will not result in a renewal and/or extension of the guarantee term.
  6. Liability for possible damage (in whatever form) caused by a faulty product is expressly ruled out (in accordance with the product liability law as covered by the product liability insurance taken out by CameraNU.nl).
  7. No guarantee claim can be made if the product has been handled roughly or unprofessionally.
  8. If the LCD display contains less than three dead pixels, then this will not be covered by the guarantee. Also, cleaning of the sensors does not form a part of the guarantee.
  9. A faulty product must be offered back to CameraNU.nl with the original purchase invoice, a guarantee certificate if provided and the original packaging. It goes without saying that you also have the option of personally bringing the product back to us. Please make sure you complete the damage form on our website before coming to the shop or returning the product. CameraNU.nl is not responsible for any possible damage incurred during the transport back to CameraNU.nl.
  10. Consumables, like batteries, cartridges, battery chargers and bags come with a six month factory guarantee.
  11. The postage costs for sending guarantee repairs back to CameraNU.nl or the manufacturer are at the sender’s expense. However, the costs for returning the item back to a Benelux customer is at CameraNU.nl’s expense.
  12. Repairs which are not covered by the guarantee and which are carried out at the customer’s expense, are sent back cash on delivery.
  13. Deliveries sent off to CameraNU.nl stating "postal charges for the recipient” will not be accepted by CameraNU.nl and will be returned to the sender.
  14. Legal guarantee conditions will also remain in force in addition to these guarantee conditions. A possible guarantee regulation offered by the company will not affect consumer rights regarding the law and the agreement. A possible guarantee provided by the manufacturer or importer will not affect consumer rights regarding the law, the agreement and the guarantee provided by the company.

Warranty period

All new products are subject to a standard 2 year warranty, unless indicated otherwise. Some suppliers may offer a longer guarantee term than the standard 2 years. If we have indicated this is the case, then this will definitely apply. The warranty period naturally does not affect your consumer rights.

Faulty upon receipt

If your product does not function properly upon receipt, you must contact our customer service as soon as possible. They will ensure the situation is quickly resolved. The item which isn't functioning (properly) must be returned to us in its original packaging and in its original complete state, whenever possible.